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Carlsson, I.-L. & Bengtsson, L. (2019). Developing system supplier capability by integrating knowledge with customers. International Journal of Logistics Systems and Management, 32(1), 91-109
Open this publication in new window or tab >>Developing system supplier capability by integrating knowledge with customers
2019 (English)In: International Journal of Logistics Systems and Management, ISSN 1742-7967, E-ISSN 1742-7975, Vol. 32, no 1, p. 91-109Article in journal (Refereed) Published
Abstract [en]

As large corporations outsource parts of their manufacturing and services, many small and medium-sized enterprise (SME) suppliers are expected to deepen their capabilities and take on the role of system suppliers. The purpose of this paper is to analyse how knowledge integration with customers may help a SME develop system supplier capabilities. The study is based on a deep longitudinal case study of a SME manufacturer and focuses on continuous development capability as one of the core system supplier capabilities. The results show that knowledge integration (KI) with customers is an effective means to build system capability but that this is a stepwise process. The study identifies three levels of KI with customers: unidirectional knowledge transfer, mutual knowledge exchange and full-range knowledge integration. The analysis further indicates that each level of KI requires specific supplier capabilities.

Place, publisher, year, edition, pages
InderScience Publishers, 2019
Keywords
small and medium-sized enterprise, SME, Sweden, system supplier, supplier capabilities, supplier development, customer integration, knowledge integration, knowledge exchange, knowledge transfer
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-24687 (URN)10.1504/IJLSM.2019.097075 (DOI)2-s2.0-85058859157 (Scopus ID)
Available from: 2017-07-07 Created: 2017-07-07 Last updated: 2019-11-29Bibliographically approved
Kaltenbrunner, M., Mathiassen, S. E., Bengtsson, L. & Engström, M. (2019). Lean maturity and quality in primary care. Journal of Health Organisation & Management, 32(2), 141-154
Open this publication in new window or tab >>Lean maturity and quality in primary care
2019 (English)In: Journal of Health Organisation & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 32, no 2, p. 141-154Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to 1) describe Lean maturity in primary care using a questionnaire based on Liker’s description of Lean, complemented with observations, and 2) determine the extent to which Lean maturity is associated with quality of care measured as staff-rated satisfaction with care and adherence to national guidelines. High Lean maturity indicates adoption of all Lean principles throughout the organization and by all staff.

Design/methodology/approach - Data were collected using a survey based on Liker’s four principles, divided into 16 items (n = 298 staff in 45 units). Complementary observations (n = 28 staff) were carried out at four units.

Findings - Lean maturity varied both between and within units. The highest Lean maturity was found for ‘adhering to routines’ and the lowest for ‘having a change agent at the unit’. Lean maturity was positively associated with satisfaction with care and with adherence to national guidelines to improve healthcare quality. 

Practical implications - Quality of primary care may benefit from increasing Lean maturity. When implementing Lean, managers could benefit from measuring and adopting Lean maturity repeatedly, addressing all Liker’s principles and using the results as guidance for further development.

Originality/value - This is one of the first studies to evaluate Lean maturity in primary care, addressing all Liker’s principles from the perspective of quality of care. The results suggest that repeated actions based on evaluations of Lean maturity may help to improve quality of care.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
healthcare, Lean principles, Liker, observations, qualitative
National Category
Other Health Sciences
Identifiers
urn:nbn:se:hig:diva-26374 (URN)10.1108/JHOM-04-2018-0118 (DOI)000463633800002 ()30950305 (PubMedID)2-s2.0-85060950444 (Scopus ID)
Available from: 2018-03-23 Created: 2018-03-23 Last updated: 2019-10-07Bibliographically approved
von Haartman, R., Bengtsson, L. & Niss, C. (2019). Lean Practices and the Adoption of Digital Technologies in Production. International Journal of Services and Operations Management
Open this publication in new window or tab >>Lean Practices and the Adoption of Digital Technologies in Production
2019 (English)In: International Journal of Services and Operations Management, ISSN 1744-2370Article in journal (Refereed) Accepted
Abstract [en]

The use of Lean principles has long enabled the improvement of efficiency and competitiveness in manufacturing firms, but during the last decade, advanced digital and automated solutions have been more in the spotlight. It has been suggested by some authors that Lean and digitalisation are mutually exclusive, although most authors now agree that the two are indeed compatible. It thus seems that the most urgent question is not whether Lean and digital technologies can be combined, but rather how. This paper uses a large-scale survey of manufacturing units in Europe to explore the relationship between three types of Lean production practices and the use of digital technologies in production. The analysis shows that three types of Lean practices – Lean flow, Lean work organisation and Lean human resource management – are strongly associated with firms’ adoption of digital technologies in production by manufacturing firms. Based on the results it is suggested that, as a theoretical explanation, a firm’s experience of Lean may act as an absorptive capacity when adopting digital technologies. A number of practical explanations are also provided, e.g., that systematic improvement efforts are also beneficial when implementing digital technologies.

National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-30985 (URN)
Available from: 2019-11-18 Created: 2019-11-18 Last updated: 2019-11-19Bibliographically approved
Kaltenbrunner Nykvist, M., Bengtsson, L., Mathiassen, S. E., Högberg, H. & Engström, M. (2019). Staff perception of Lean, care-giving, thriving and exhaustion: a longitudinal study in primary care. BMC Health Services Research, 19(1), Article ID 652.
Open this publication in new window or tab >>Staff perception of Lean, care-giving, thriving and exhaustion: a longitudinal study in primary care
Show others...
2019 (English)In: BMC Health Services Research, ISSN 1472-6963, E-ISSN 1472-6963, Vol. 19, no 1, article id 652Article in journal (Other academic) Published
Abstract [en]

Background

Lean is commonly adopted in healthcare to increase quality of care and efficiency. Few studies of Lean involve staff-related outcomes, and few have a longitudinal design. Thus, the aim was to examine the extent to which changes over time in Lean maturity are associated with changes over time in care-giving, thriving and exhaustion, as perceived by staff, with a particular emphasis on the extent to which job demands and job resources, as perceived by staff, have a moderated mediation effect.

Method

A longitudinal study with a correlational design was used. In total, 260 staff at 46 primary care units responded to a web survey in 2015 and 2016. All variables in the study were measured using staff ratings. Ratings of Lean maturity reflect participants’ judgements regarding the entire unit; ratings of care-giving, thriving, exhaustion and job demands and resources reflect participants’ judgements regarding their own situation.

Results

First, over time, increased Lean maturity was associated with increased staff satisfaction with their care-giving and increased thriving, mediated by increased job resources. Second, over time, increased Lean maturity was associated with decreased staff exhaustion, mediated by decreased job demands. No evidence was found showing that job demands and job resources had a moderated mediation effect.

Conclusion

The results indicate that primary care staff may benefit from working in organizations characterized by high levels of Lean maturity and that caregiving may also be improved as perceived by staff.

Keywords
COPSOQ, JD-R theory, linear mixed model, LiHcQ Lean in healthcare questionnaire, quality of care, thriving, exhaustion
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hig:diva-29441 (URN)10.1186/s12913-019-4502-6 (DOI)000484951700004 ()31500624 (PubMedID)2-s2.0-85071970266 (Scopus ID)
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-10-09Bibliographically approved
Bengtsson, L., von Haartman, R., Niss, C. & Alieva, J. (2018). Digitalisation of production: The significance of CI capability and teamwork. In: : . Paper presented at 19th International CINet Conference 'Continuous Innovation: Spinning out and spinning in', 9-11 September, 2018, Dublin, Ireland.
Open this publication in new window or tab >>Digitalisation of production: The significance of CI capability and teamwork
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-27625 (URN)
Conference
19th International CINet Conference 'Continuous Innovation: Spinning out and spinning in', 9-11 September, 2018, Dublin, Ireland
Available from: 2018-08-09 Created: 2018-08-09 Last updated: 2018-09-03Bibliographically approved
Eriksson, D., Hilletofth, P., Svensson, G. & Bengtsson, L. (2018). Exploring opportunities for moral disengagement in codes of conduct from the textile industry. World Review of Intermodal Transportation Research (WRITR), 7(4), 371-389
Open this publication in new window or tab >>Exploring opportunities for moral disengagement in codes of conduct from the textile industry
2018 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 7, no 4, p. 371-389Article in journal (Refereed) Published
Abstract [en]

The purpose of this research is to assess how codes of conducts are outlined and formulated in relation to moral disengagement along the supply chain. The research is focused on the idea that supply chain structure may reduce the actors' sense of moral responsibility for the actions and impacts of the supply chain on workers and environment. The research has been conducted as a case study including Swedish firms in the textile industry. The research has used secondary data from codes of conducts. The findings show that codes of conduct do not cover all supply chain practices linked with moral disengagement. This does not cause immoral behaviour as such, but might cause moral disengagement. Supply chain research needs to focus on what should be included in codes of conduct and other ethical guidelines, so as to reduce the risk of immoral behaviour. In order to reduce the likelihood for moral disengagement, there are several supply chain practices that should be included in codes of conduct, such as power asymmetry, managerial support, and incentives.

Keywords
business ethics; corporate social responsibility; CSR; governance; manufacturing; multinational companies; qualitative research
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-26380 (URN)10.1504/WRITR.2018.095280 (DOI)2-s2.0-85054972469 (Scopus ID)
Available from: 2018-03-26 Created: 2018-03-26 Last updated: 2018-11-26Bibliographically approved
Bengtsson, L., Berggren, C. & Solmaz Karabag, F. (2018). Innovativa konkurrenter från tillväxtekonomier: vad gör svenska företag?. MGMT of Innovation and Technology, 1, 10-11
Open this publication in new window or tab >>Innovativa konkurrenter från tillväxtekonomier: vad gör svenska företag?
2018 (Swedish)In: MGMT of Innovation and Technology, Vol. 1, p. 10-11Article in journal (Other academic) Published
Abstract [sv]

Konkurrensen från tillväxtekonomier handlar inte längre om lågkostnadsproduktion. I Kina, Turkiet och Brasilien har många företag utvecklat förmågor till både innovativ och snabb produktframtagning. Vad karaktäriserar dessa företag? Och vad kan svenska företag göra för att hantera de nya utmaningarna och möjligheterna?

National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-26262 (URN)
Available from: 2018-03-22 Created: 2018-03-22 Last updated: 2018-03-23Bibliographically approved
Kaltenbrunner, M., Bengtsson, L., Mathiassen, S. E. & Engström, M. (2018). Lean i primärvården - en bild av hur Lean tillämpas. In: Per Lindberg (Ed.), FALF KONFERENS 2018 Arbetet – problem eller potential för en hållbar livsmiljö?   10-12 juni 2018 Gävle: Program och abstracts. Paper presented at FALF2018 - forum för arbetslivsforskning, 10-12 juni 2018, Gävle (pp. 112). Gävle: Gävle University Press
Open this publication in new window or tab >>Lean i primärvården - en bild av hur Lean tillämpas
2018 (Swedish)In: FALF KONFERENS 2018 Arbetet – problem eller potential för en hållbar livsmiljö?   10-12 juni 2018 Gävle: Program och abstracts / [ed] Per Lindberg, Gävle: Gävle University Press , 2018, p. 112-Conference paper, Oral presentation with published abstract (Other academic)
Abstract [sv]

Bakgrund

Lean har sitt ursprung i bilindustrin och har spridits till andra sektorer såsom hälso-och sjukvård. Implementering av Lean syftar vanligtvis till att öka vårdkvaliten. Vid utvärderingar av Lean saknas ofta en beskrivning av vilka principer av Lean som implementeras och i vilken utsträckning. Föreliggande studie utgår från Likers beskrivning av Lean. Liker beskriver Lean i fyra övergripande grupper kallad 4P modellen; philosophy, processes, people and partners, och problem-solving (filosofi, processer, anställda och partners, och problemlösning), som består av ett antal principer. Att implementera alla principer och involvera alla medarbetare är ovanlig, vilket Liker menar är avgörande om organisationen ska nå de mål de satt med att införa Lean.

Syfte

Syftet med studien var att illustrera hur Lean praktiseras inom primärvården. 

Metod

Studien utgår från ett större forskningsprojekt där både privata och landstingsägda primärvårdsenheter deltog. All personal vid enheterna fick 2016 besvara en enkät om Lean-principer, svarsfrekvens 35% (298 medarbetare vid 45 enheter). Höga Lean skattningar indikerade hög mognad av Lean vilket innebar att medarbetarna var kunniga rörande den efterfrågade Lean-principen; låg mognad av Lean innebar att man helt saknade principen på sin arbetsplats eller hade implementerat den i liten utsträckning av ett fåtal medarbetare. Baserat på enkätsvaren valdes fyra enheter ut för observationer, två med hög mognad av Lean och två med låg mognad. Observationerna inkluderade intervjuer och fältanteckningar som illustrerade hur 4P-modellen praktiserades på enheterna. Hälso- och sjukvårdspersonal med olika professioner deltog (n=28).

Resultat

Rörande filosofi ansåg medarbetarna vid alla fyra enheter att den närmaste chefen, återkommande men i varierande utsträckning, kommunicerade gemensamma mål. Patienternas behov styrde planeringen av vården. Processer kunde innefatta att medarbetarna baserade sin planering av vården på statistik. För vissa patientgrupper eller symtom fanns generella ordinationer, d.v.s. utan kontakt med läkare, t.ex. på vilka prover som skulle tas. Rörande anställda och partners var det vanligt att arbeta i team både inom och utanför sin enhet. Men det framkom även att medarbetarna inte arbetade tillsammans fast de borde det. Problemlösning förekom men ofta ostrukturerat med brister på uppföljning. En enhet hade påbörjat utvecklande av problemlösning genom dagliga möten och strullistor att dokumentera problemen på.

Konklusion

Tillämpning av Lean varierar i stor utsträckning mellan vårdcentralerna. Ett par enheter hade implementerat Lean i större utsträckning och dessa enheter var mer strukturerade rörande t.ex. problemlösning och teamarbete.

 

Place, publisher, year, edition, pages
Gävle: Gävle University Press, 2018
Keywords
Lean, hälso- och sjukvård, observationer, kvalitativ, ständiga förbättringar
National Category
Other Health Sciences
Identifiers
urn:nbn:se:hig:diva-27039 (URN)978-91-88145-28-4 (ISBN)
Conference
FALF2018 - forum för arbetslivsforskning, 10-12 juni 2018, Gävle
Available from: 2018-06-15 Created: 2018-06-15 Last updated: 2018-12-17Bibliographically approved
Stefan, I., Fobbe, L., Bengtsson, L. & Lozano, R. (2018). Open Business Model Innovation: Antecedents, Dynamics and Subsequent Challenges. In: I. Bitran; S. Conn; K.R.E. Huizingh; O. Kokshagina; M. Torkkeli; M. Tynnhammar (Ed.), 2018 ISPIM Innovation Conference (Stockholm): Innovation, The Name of The Game. Paper presented at 2018 ISPIM Innovation Conference – Innovation, The Name of The Game, Stockholm, Sweden, 17-20 June 2018.
Open this publication in new window or tab >>Open Business Model Innovation: Antecedents, Dynamics and Subsequent Challenges
2018 (English)In: 2018 ISPIM Innovation Conference (Stockholm): Innovation, The Name of The Game / [ed] I. Bitran; S. Conn; K.R.E. Huizingh; O. Kokshagina; M. Torkkeli; M. Tynnhammar, 2018Conference paper, Published paper (Refereed)
Series
LUT Scientific and Expertise Publications, Reports ; 78
Keywords
open business models, business model innovation, change management, open innovation strategies, internal antecedents, external antecedents, business model dynamics
National Category
Other Social Sciences
Identifiers
urn:nbn:se:hig:diva-29055 (URN)978-952-335-219-3 (ISBN)
Conference
2018 ISPIM Innovation Conference – Innovation, The Name of The Game, Stockholm, Sweden, 17-20 June 2018
Available from: 2019-01-05 Created: 2019-01-05 Last updated: 2019-01-07Bibliographically approved
Bengtsson, L., von Haartman, R., Niss, C. & Alieva, J. (2018). People still matters: Digital transformation of production requires CI capabilitiesand teamwork. In: : . Paper presented at XXIX ISPIM Innovation Conference 'Innovation, The Name of The Game', 17-20 June, 2018, Stockholm, Sweden.
Open this publication in new window or tab >>People still matters: Digital transformation of production requires CI capabilitiesand teamwork
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:hig:diva-27624 (URN)
Conference
XXIX ISPIM Innovation Conference 'Innovation, The Name of The Game', 17-20 June, 2018, Stockholm, Sweden
Available from: 2018-08-09 Created: 2018-08-09 Last updated: 2018-09-03Bibliographically approved
Projects
Design of global supply chains in Swedish engineering firms [2009-04027_Vinnova]; University of Gävle; Publications
von Haartman, R. & Bengtsson, L. (2015). The impact of global purchasing and supplier integration on product innovation. Paper presented at 20th EurOMA Conference, Operations Management at the Heart of the Recovery, 7-12 June 2013, Dublin, Ireland. International Journal of Operations & Production Management, 35(9), 1295-1311von Haartman, R. & Bengtsson, L. (2013). Global sourcing’s impact on sustainability: Vile or virtue?. In: : . Paper presented at POMS - Production and Operations Management Society, Denver, USA, May 3 – May 6, 2013.
Innovative competitors in emerging economies [2014-03388_Vinnova]; University of Gävle; Publications
von Haartman, R. & Bengtsson, L. (2018). Sustainable global purchasing: assessing the relative impact of sustainability goals and programs. International Journal of Business Performance Management, 19(2), 169-188Lazzarotti, V., Bengtsson, L., Manzini, R., Pellegrini, L. & Pierluigi, R. (2017). Openness and innovation performance: an empirical analysis of openness determinants and performance mediators. European Journal of Innovation Management, 20(3), 463-492Berggren, C., Bengtsson, L., Karabag, S. F., Wang, W. & Stefan, I. (2017). Responses from established firms to rapid innovator challenges in emerging economies. In: : . Paper presented at R&D management conference, 1-5 July 2017, Leuven, Belgium. Stefan, I. & Bengtsson, L. (2017). Unravelling appropriability mechanisms and openness depth effects on firm performance across stages in the innovation process. Technological forecasting & social change, 120, 252-260Stefan, I. & Bengtsson, L. (2016). Appropriability: a key to opening innovation internationally?. International Journal of Technology Management, 71(3-4), 232-252Bengtsson, L. & Wang, W. (2016). Cost innovation in global supply chains: the case of Huawei Technologies. International Journal of Logistics Systems and Management, 23(2), 189-208Bengtsson, L., Wang, W. & Stefan, I. (2016). How can they be so rapid? New product development in Chinese CE firms. In: : . Paper presented at R&D Management Conference 2016 “From Science to Society: Innovation and Value Creation” 3-6 July 2016, Cambridge, UK. Bengtsson, L., Lakemond, N., Laursen, K. & Tell, F. (2016). Open innovation: Managing knowledge integration across multiple boundaries (1ed.). In: Fredrik Tell, Christian Berggren, Stefano Brusoni, and Andrew Van de Ven (Ed.), Managing Knowledge Integration across Boundaries: (pp. 87-105). Oxford: Oxford University PressArnemo, U., Bengtsson, L., Berggren, C., Hansson, S., Holmberg, G., Karabag, S. F., . . . Wang, W. (2016). Rapid innovators in emerging economies: Challenges and opportunities for Swedish firms. University of GävleBengtsson, L., Wang, W. & Stefan, I. (2016). Rapid NPD processes in Chinese CE firms. In: : . Paper presented at The 5th World Conference on P&OM (co-organized by POMS, EurOMA and JOMSA),6-10th September 2016, Havanna, Cuba.
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-8238-034x

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