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Eklinder-Frick, J., Fremont, V., Åge, L.-J. & Osarenkhoe, A. (2019). Digitalization efforts in liminal space – inter-organizational challenges. Journal of business & industrial marketing
Open this publication in new window or tab >>Digitalization efforts in liminal space – inter-organizational challenges
2019 (English)In: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: The purpose of this paper is to analyze the benefits and drawbacks that strategically imposed liminality inflicts upon inter-organizational digitalization efforts within the different phases of its utilization. Design/methodology/approach: This study empirically examines digitalization in a large multinational manufacturing company, Sandvik Machining Solutions, using data that were collected through interviews and a qualitative research design. Findings: This study shows that a liminal space separated from the structures in which one is supposed to inflict changes increases the risk of developing an incompatible system that will be rejected in the incorporation phase. An inter-organizational perspective on liminality thus contributes to our understanding of the benefits and drawbacks that liminal space can pose for the organizations involved. Practical implications: The study suggests that, in the separation phase, driving change processes by creating liminal spaces could be a way to loosen up rigid resource structures and circumvent network over-embeddedness. Finding the right amount of freedom, ambiguity and community within the liminal space is, however, essential for the transition of information as well as the incorporation of the imposed changes. Originality/value: Introducing an inter-organizational perspective on liminality contributes to our understanding of the stress that liminal space can place on individuals as well as the individual organization. © 2019, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Change in networks, Digitalization, Innovation, Liminality, Relationships
National Category
Economics and Business
Identifiers
urn:nbn:se:hig:diva-31056 (URN)10.1108/JBIM-12-2018-0392 (DOI)2-s2.0-85074879177 (Scopus ID)
Available from: 2019-11-25 Created: 2019-11-25 Last updated: 2019-11-25Bibliographically approved
Fremont, V., Eklinder-Frick, J., Åge, L.-J. & Osarenkhoe, A. (2019). Interaction through boundary objects: controversy and friction within digitalization. Marketing Intelligence & Planning, 37(1), 111-124
Open this publication in new window or tab >>Interaction through boundary objects: controversy and friction within digitalization
2019 (English)In: Marketing Intelligence & Planning, ISSN 0263-4503, E-ISSN 1758-8049, Vol. 37, no 1, p. 111-124Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to analyze friction and controversies with interaction processes and their effects on forming new resource interfaces, through the lens of boundary objects.

Design/methodology/approach

The empirical setting consists of two organizations that are trying to enhance their competitive advantage through digitalization. During the process of data collection four different boundary objects were identified. The study illustrates how these boundary objects were characterized in terms of their modularity, standardization, abstractness and tangibility. This paper provides an analysis of how respondents perceived that the development of these boundary objects affected the creation of novel resource interfaces, and the resulting friction and controversy between new and old structures.

Findings

The study concludes that within a producer?user setting a focal boundary object will take on tangible and standardized properties, and the interaction process will expose friction in terms of both power struggles and resource incompatibilities. On the other hand, a boundary object?s modularity gives the actors central to the interaction room to maneuver and avoid resource incompatibilities and the development setting will hence be characterized by controversies.

Originality/value

The analysis indicates that the way individuals perceive boundary objects is central to interaction processes, answering calls for studies that investigate the role of objects within subject-to-object interaction.

Place, publisher, year, edition, pages
Emerald, 2019
Keywords
Manufacturing industry, Boundary object, Industry 4.0, Digitalization, Industrial marketing, Resource interaction
National Category
Economics and Business
Identifiers
urn:nbn:se:hig:diva-27881 (URN)10.1108/MIP-04-2018-0135 (DOI)000456682900008 ()2-s2.0-85053261428 (Scopus ID)
Available from: 2018-09-10 Created: 2018-09-10 Last updated: 2019-11-25Bibliographically approved
Fremont, V. & Jonathan, G. M. (2018). Can blockchain technology solve trust issues in industrial networks?. In: Stirna J., Zdravkovic J., Nurcan S., and Grabis J. (Ed.), CEUR Workshop Proceedings: . Paper presented at 2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018, 24-26 September 2018, Stockholm, Sweden (pp. 399-404). CEUR-WS, 2218
Open this publication in new window or tab >>Can blockchain technology solve trust issues in industrial networks?
2018 (English)In: CEUR Workshop Proceedings / [ed] Stirna J., Zdravkovic J., Nurcan S., and Grabis J., CEUR-WS , 2018, Vol. 2218, p. 399-404Conference paper, Published paper (Refereed)
Abstract [en]

Since its inception about a decade ago, practitioners and researchers alike have been drawn to the blockchain technology vibe. Advocates of blockchain argue that the technology is taking us to truly 'trust-free' transactions. A long list of applications of blockchain has also been proposed in a relatively short period of time. However, a closer look into the literature reveals two shortcomings. To start with, the substantial proportion of the research on blockchain has focused on addressing the technical aspects of blockchain-design and features- as well as legal issues. However, there is a lack of knowledge on how blockchain technology can be used to solve practical problems faced by organizations in different sectors and industries-measurement and value, trust, management and organization. The state-of-the-art also shows that there is a dominance of conceptual and design-oriented research paradigms. To address this gap and respond to the calls for further research, this paper presents a research plan for a longitudinal case study to investigate whether blockchain technology can affect the way organizations conduct their business relationships.

Place, publisher, year, edition, pages
CEUR-WS, 2018
Series
CEUR Workshop Proceedings, ISSN 1613-0073
Keywords
Blockchain, Digitalization, Industrial Marketing, Manufacturing Industry, Trust
National Category
Economics and Business Other Engineering and Technologies
Identifiers
urn:nbn:se:hig:diva-28646 (URN)2-s2.0-85054309130 (Scopus ID)
Conference
2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018, 24-26 September 2018, Stockholm, Sweden
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2019-11-25Bibliographically approved
Fremont, V., Eklinder-Frick, J., Åge, L.-J. & Osarenkhoe, A. (2017). Understanding interaction through boundary objects: How digitalization affects activity coordination. In: : . Paper presented at 22nd CBIM Academic Workshop, Center for Business & Industrial Marketing, Stockholm Business School, Stockholm, Sweden, 19-21 June 2017..
Open this publication in new window or tab >>Understanding interaction through boundary objects: How digitalization affects activity coordination
2017 (English)In: , 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This study focus on analyzing interaction processes and their effects on activity coordination through the lens of boundary objects. The empirical setting is organizations that are trying to enhance their competitive advantage by technological innovation and the use of big data.This study also contributes by addressing the cognitive dimensions of interactions by analyzing how activity links are being viewed by the involved actors based on their perceptions of the boundary objects.

National Category
Economics and Business
Identifiers
urn:nbn:se:hig:diva-23943 (URN)
Conference
22nd CBIM Academic Workshop, Center for Business & Industrial Marketing, Stockholm Business School, Stockholm, Sweden, 19-21 June 2017.
Funder
Knowledge Foundation, 20150221
Available from: 2017-04-28 Created: 2017-04-28 Last updated: 2019-11-25Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-5517-6394

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