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A Qualitative Study of Emotional Labour among Domestic Violence Shelter Workers: Interviews with professional social workers
Högskolan i Gävle, Akademin för hälsa och arbetsliv, Avdelningen för socialt arbete och kriminologi.
Högskolan i Gävle, Akademin för hälsa och arbetsliv, Avdelningen för socialt arbete och kriminologi.
2019 (engelsk)Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
Abstract [en]

The aim of this study was to explore the emotional labour of domestic violence shelter workers. A qualitative approach was used and four professionals were interviewed. The interviewees described that they were expected to provide different types of services which include empowering their clients so that they can survive independently after leaving the shelter. The findings showed that the shelter workers hide or suppress different types of emotions, especially when they are frustrated or emotionally affected by the client's situation. According to the workers, they experienced stress as a consequence of the emotional labour, and they expressed that working in the field of domestic violence had made it difficult for them to trust men. Making a difference in the lives of the clients was described as a source of motivation and help them to cope with the negative aspects of the shelter work. Even though the findings cannot be generalised, the study provides comprehensive information about how emotional labour in this particular context can be perceived. The shelter workers described that the levels of satisfaction they get from helping clients resolve their problems were more significant than the negative consequences of emotional labour.

sted, utgiver, år, opplag, sider
2019. , s. 60
Emneord [en]
Emotional labour, domestic violence shelter workers
HSV kategori
Identifikatorer
URN: urn:nbn:se:hig:diva-30235OAI: oai:DiVA.org:hig-30235DiVA, id: diva2:1330694
Fag / kurs
Social work
Utdanningsprogram
Bachelor of Science in Social Work - Specialization International Social Work
Veileder
Examiner
Tilgjengelig fra: 2019-06-26 Laget: 2019-06-26 Sist oppdatert: 2019-06-26bibliografisk kontrollert

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