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Improving logistics performance in cross-border 3PL relationships
Högskolan i Gävle, Akademin för teknik och miljö, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, Industriell ekonomi. Högskolan i Gävle, Centrum för logistik och innovativ produktion.ORCID-id: 0000-0003-0582-8942
Högskolan i Gävle, Akademin för teknik och miljö, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, Industriell ekonomi. Högskolan i Gävle, Centrum för logistik och innovativ produktion.
2017 (engelsk)Inngår i: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848X, Vol. 20, nr 5, s. 491-513Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This paper proposes guidelines for improving logistics performance in terms of cost efficiency and on-time delivery in shipper–third-party logistics (3PL) provider relationships within an offshore outsourcing context. A conceptual framework is constructed based on a thorough literature review. Empirical data are collected through semi-structured interviews in a single-case study with a dyadic perspective, examining the 3PL relationship between Ericsson of Sweden and Aramex of Saudi Arabia. Accordingly, a revised framework is proposed after illustrating the case and merging the literature with practice. The findings highlight the impact of communication, trust, culture, system compliance, work agreements, and standardisation on cost efficiency and on-time delivery performance. The developed framework illustrates a sequential order for working on these factors to achieve performance improvement. This research is one of the first to propose guidelines for performance improvements within offshore outsourcing of 3PL services. 

sted, utgiver, år, opplag, sider
United Kingdom: Taylor & Francis Group, 2017. Vol. 20, nr 5, s. 491-513
Emneord [en]
Third-party logistics, offshore outsourcing, logistics performance, 3PL relationships
HSV kategori
Identifikatorer
URN: urn:nbn:se:hig:diva-23815DOI: 10.1080/13675567.2017.1306036ISI: 000406507800006Scopus ID: 2-s2.0-85016135143OAI: oai:DiVA.org:hig-23815DiVA, id: diva2:1085046
Tilgjengelig fra: 2017-03-27 Laget: 2017-03-27 Sist oppdatert: 2018-03-13bibliografisk kontrollert
Inngår i avhandling
1. Exploring shippers, logistics service providers and their relationships in facilitating green logistics
Åpne denne publikasjonen i ny fane eller vindu >>Exploring shippers, logistics service providers and their relationships in facilitating green logistics
2018 (engelsk)Licentiatavhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The logistics industry causes various harms to the environment. The literature assigns the main responsibility for alleviating such harms to two supply chain actors: shippers (logistics buyers) and logistics service providers (LSPs), which motivated studying them in this thesis. Specifically, this thesis explores and identifies how green logistics practices can be facilitated through aligning both actors throughout the different phases of their relationships. Two studies are compiled. The first study is based on five distinct cases -- three shippers and five LSPs, providing the basis for two papers: (i) one that analyses the institutional pressures (regulatory, market, competitive) on shippers to purchase green logistics services, and on LSPs to provide these services, and (ii) one that investigates the two actors’ stances on environmental concerns in the four key logistics purchasing phases (request for proposal, negotiations, contracting, execution), while proposing ways to align their efforts along such phases. The second study covers a single case of a dyadic relationship between a shipper and its LSP, handling enhancing logistics performance (cost efficiency, on-time delivery) in the early stages of their relationship. The findings indicate a general lack of regulatory pressure in driving shippers and LSPs to engage in green logistics, contrasted by a long-term influence of competitive pressure and a prevalent influence of market pressure. It was also found that both actors must put substantial efforts in the beginning of their relationships to reach a mutual business understanding, allowing performance and green enhancements. In the execution, it was found that both partners should regularly communicate performance metrics while modifying working standards, which would also support their green practices. For practitioners, insights are offered to align shippers’ and LSPs’ efforts within their relationships to attain positive performance and green outcomes.

sted, utgiver, år, opplag, sider
Stockholm: KTH Royal Institute of Technology, 2018. s. 59
Serie
TRITA-ITM-AVL ; 2018:5
Emneord
green logistics, logistics relationships, green logistics purchasing, logistics service provider, environmental sustainability, third-party logistics, logistics performance
HSV kategori
Identifikatorer
urn:nbn:se:hig:diva-26228 (URN)978-91-7729-702-4 (ISBN)
Presentation
2018-03-15, Room 643 (Albert Danielsson), Lindstedtsvägen 30, KTH, Stockholm, 10:00 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2018-03-12 Laget: 2018-03-12 Sist oppdatert: 2018-03-13bibliografisk kontrollert

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