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Developing system supplier capability by integrating knowledge with customers
Department of Management and Engineering, Linköping University, Linköping, Sweden. (Industriell ekonomi)
University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Development, IT and Land Management, Industrial economics. University of Gävle, Center for Logistics and Innovative Production. (Industriell ekonomi)ORCID iD: 0000-0001-8238-034X
2019 (English)In: International Journal of Logistics Systems and Management, ISSN 1742-7967, E-ISSN 1742-7975, Vol. 32, no 1, p. 91-109Article in journal (Refereed) Published
Abstract [en]

As large corporations outsource parts of their manufacturing and services, many small and medium-sized enterprise (SME) suppliers are expected to deepen their capabilities and take on the role of system suppliers. The purpose of this paper is to analyse how knowledge integration with customers may help a SME develop system supplier capabilities. The study is based on a deep longitudinal case study of a SME manufacturer and focuses on continuous development capability as one of the core system supplier capabilities. The results show that knowledge integration (KI) with customers is an effective means to build system capability but that this is a stepwise process. The study identifies three levels of KI with customers: unidirectional knowledge transfer, mutual knowledge exchange and full-range knowledge integration. The analysis further indicates that each level of KI requires specific supplier capabilities.

Place, publisher, year, edition, pages
InderScience Publishers, 2019. Vol. 32, no 1, p. 91-109
Keywords [en]
small and medium-sized enterprise, SME, Sweden, system supplier, supplier capabilities, supplier development, customer integration, knowledge integration, knowledge exchange, knowledge transfer
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:hig:diva-24687DOI: 10.1504/IJLSM.2019.097075Scopus ID: 2-s2.0-85058859157OAI: oai:DiVA.org:hig-24687DiVA, id: diva2:1120778
Available from: 2017-07-07 Created: 2017-07-07 Last updated: 2019-01-08Bibliographically approved

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Carlsson, Inga-LillBengtsson, Lars

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
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  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf