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Conditions for helping relations in specialized personal social services: a client perspective on the influence of organizational structure
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Criminology, Social Work.ORCID iD: 0000-0002-8532-4383
Umeå universitetet, Institutionen för socialt arbete.ORCID iD: 0000-0002-5867-234X
University of Gävle, Faculty of Health and Occupational Studies.ORCID iD: 0000-0002-2885-0635
2019 (English)In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588Article in journal (Refereed) Epub ahead of print
Abstract [en]

This article highlights organizational structure as a factor influencing conditions for helping relations. It is based on a survey study and an interview study, both directed at parents in families that have parallel contacts in different parts of Swedish personal social services (PSS). The aim is to describe and analyse conditions for helping relations when clients with complex needs encounter specialized PSS.

Low system trust, people processing dimensions of work, and an organizational and a professional emphasis on formal organizational structures and boundaries were found to constitute unfavourable conditions. Conversely, an occurrence of individual trust, people sustaining and people changing dimensions of work, as well as informal organization and individual social workers’ boundary spanning efforts, constituted favourable conditions. The article concludes that greater understanding of how clients are affected by contextual service conditions can give some pointers towards how to generally improve services for vulnerable and disadvantaged populations.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Helping relations, social services, organizational structure, specialization, client perspective
National Category
Social Work
Identifiers
URN: urn:nbn:se:hig:diva-29406DOI: 10.1080/2156857X.2019.1596148OAI: oai:DiVA.org:hig-29406DiVA, id: diva2:1299647
Available from: 2019-03-28 Created: 2019-03-28 Last updated: 2019-08-09Bibliographically approved

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Grell, PärAhmadi, Nader

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CiteExportLink to record
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  • apa
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Language
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