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Digitalization efforts in liminal space – inter-organizational challenges
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration. Uppsala universitet.ORCID iD: 0000-0002-7156-5020
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration. Uppsala universitet.ORCID iD: 0000-0001-5517-6394
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-3017-9975
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0003-0477-855X
2020 (English)In: Journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 35, no 1, p. 150-158Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to analyze the benefits and drawbacks that strategically imposed liminality inflicts upon inter-organizational digitalization efforts within the different phases of its utilization. Design/methodology/approach: This study empirically examines digitalization in a large multinational manufacturing company, Sandvik Machining Solutions, using data that were collected through interviews and a qualitative research design. Findings: This study shows that a liminal space separated from the structures in which one is supposed to inflict changes increases the risk of developing an incompatible system that will be rejected in the incorporation phase. An inter-organizational perspective on liminality thus contributes to our understanding of the benefits and drawbacks that liminal space can pose for the organizations involved. Practical implications: The study suggests that, in the separation phase, driving change processes by creating liminal spaces could be a way to loosen up rigid resource structures and circumvent network over-embeddedness. Finding the right amount of freedom, ambiguity and community within the liminal space is, however, essential for the transition of information as well as the incorporation of the imposed changes. Originality/value: Introducing an inter-organizational perspective on liminality contributes to our understanding of the stress that liminal space can place on individuals as well as the individual organization. © 2019, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2020. Vol. 35, no 1, p. 150-158
Keywords [en]
Change in networks, Digitalization, Innovation, Liminality, Relationships
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-31056DOI: 10.1108/JBIM-12-2018-0392ISI: 000506090200010Scopus ID: 2-s2.0-85074879177OAI: oai:DiVA.org:hig-31056DiVA, id: diva2:1372534
Available from: 2019-11-25 Created: 2019-11-25 Last updated: 2020-01-29Bibliographically approved

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Eklinder-Frick, JensFremont, VincentÅge, Lars-JohanOsarenkhoe, Aihie

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