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Extended service use and new product possibilities in Swedish trucking
Jönköpings universitet.ORCID iD: 0000-0002-8305-4412
2014 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 5, no 1, p. 80-98Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to examine how extended services from vehicle manufacturers can enhance value and reduce risk for transportation companies. The research shows that some transportation companies found extended services useful in order to enhance value and to decrease risks, while some of the companies mentioned advantages of not using extended services. Increased customer service and increased up time are some of the value factors. Decreased number of delays and decreased likelihood of breakdowns are some of the risk factors mentioned by the case companies. This study contributes the knowledge by examining the transporters' experiences of using extended services. The study also identifies feedback loop to develop further physical products based on case study and user service package experiences - one key component in the further development is to use simultaneously financial and overall service packages.

Place, publisher, year, edition, pages
2014. Vol. 5, no 1, p. 80-98
Identifiers
URN: urn:nbn:se:hig:diva-31825DOI: 10.1504/WRITR.2014.065061OAI: oai:DiVA.org:hig-31825DiVA, id: diva2:1400693
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2020-03-06Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
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  • sv-SE
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  • nn-NB
  • de-DE
  • Other locale
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  • asciidoc
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