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Building Sports Brand and Fan Relationships Through Social Media During Covid-19 Pandemic and Post Pandemic Era
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0001-5257-7459
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-1666-4317
2024 (English)In: International Journal of Marketing Studies, ISSN 1918-719X, E-ISSN 1918-7203, ISSN 1918-719X, Vol. 16, no 2, p. 39-52Article in journal (Refereed) Published
Abstract [en]

This study aims to investigate the measures taken by professional hockey clubs in Sweden for building brand and relationship with fans through social media (SM) during the global pandemic Covid-19. The study followed an inductive approach and qualitative method. Data were collected from officials and fans of three well-known Swedish Hockey league (SHL) teams through semi-structured interviews. A content analysis was undertaken to analyze the collected responses from the club officials and fans. The findings provide insight on the actions taken by the clubs to build their brand and fan relationships through SM. The study provides a framework signifying the important factors that sports organizations need to focus on while building their brand and fan relationships during a global pandemic and in the post pandemic era.

Place, publisher, year, edition, pages
Canada: Canadian Centre of Science & Education , 2024. Vol. 16, no 2, p. 39-52
Keywords [en]
brand loyalty, fans relationship, social media, hockey clubs interaction, engagement
National Category
Business Administration
Research subject
no Strategic Research Area (SFO)
Identifiers
URN: urn:nbn:se:hig:diva-45917DOI: 10.5539/ijms.v16n2p39OAI: oai:DiVA.org:hig-45917DiVA, id: diva2:1910613
Available from: 2024-11-05 Created: 2024-11-05 Last updated: 2024-11-05Bibliographically approved

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Chowdhury, EhsanulFjellström, Daniella

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
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  • Other style
More styles
Language
  • sv-SE
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  • Other locale
More languages
Output format
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