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Bridging technostress and continuous learning in knowledge-intensive organizations: A socio-technical systems approach for the future of healthy working life
University of Gävle, Faculty of Health and Occupational Studies, Department of Caring Science, Caring Science.ORCID iD: 0000-0002-2610-8998
University of Gävle, Faculty of Health and Occupational Studies, Department of Caring Science, Caring Science.ORCID iD: 0000-0002-6381-1922
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Economics.ORCID iD: 0000-0003-0752-968x
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-1666-4317
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2024 (English)In: Journal of Infrastructure, Policy and Development, ISSN 2572-7923, Vol. 8, no 13, article id 8938Article in journal (Refereed) Published
Abstract [en]

We present an interdisciplinary exploration of technostress in knowledge-intensive organizations, including both business and healthcare settings, and its impact on a healthy working life. Technostress, a contemporary form of stress induced by information and communication technology, is associated with reduced job satisfaction, diminished organizational commitment, and adverse patient care outcomes. This article aims to construct an innovative framework, called The Integrated Technostress Resilience Framework, designed to mitigate technostress and promote continuous learning within dynamic organizational contexts. In this perspective article we incorporate a socio-technical systems approach to emphasize the complex interplay between technological and social factors in organizational settings. The proposed framework is expected to provide valuable insights into the role of transparency in digital technology utilization, with the aim of mitigating technostress. Furthermore, it seeks to extend information systems theory, particularly the Technology Acceptance Model, by offering a more nuanced understanding of technology adoption and use. Our conclusion includes considerations for the design and implementation of information systems aimed at fostering resilience and adaptability in organizations undergoing rapid technological change.

Place, publisher, year, edition, pages
EnPress , 2024. Vol. 8, no 13, article id 8938
Keywords [en]
digital transformation; information system theory; learning systems; organization design; socio-economic impacts; Technology Acceptance Model (TAM)
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Other Social Sciences
Identifiers
URN: urn:nbn:se:hig:diva-46120DOI: 10.24294/jipd8938Scopus ID: 2-s2.0-85209941489OAI: oai:DiVA.org:hig-46120DiVA, id: diva2:1918112
Available from: 2024-12-04 Created: 2024-12-04 Last updated: 2024-12-04Bibliographically approved

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Salzmann-Erikson, MartinOlsson, AnnakarinRezagholi, MahmoudFjellström, DaniellaOsarenkhoe, Aihie

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