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Not always a quick fix: the impact of employing temporary agency workers on retention in the Australian aged care workforce
Flinders University, Australia.
University of Gävle, Faculty of Health and Occupational Studies, Department of Occupational and Public Health Sciences, Occupational health science. University of Gävle, Centre for Musculoskeletal Research. Mid Sweden University, Sweden.
Flinders University, Australia.
2017 (English)In: Journal of Industrial Relations, ISSN 0022-1856, E-ISSN 1472-9296, Vol. 59, no 1, p. 85-103Article in journal (Refereed) Published
Abstract [en]

The use of external labour such as temporary agency workers in the general workforcehas increased in recent decades, but comparatively little is known about their impactwithin the aged care workforce. This article analyses quantitative data from a census ofaged care facilities and a large-scale survey of their workforce regarding the use andimpact of temporary agency workers on internal workers. It demonstrates that employ-ing temporary agency workers helps address labour shortages generally and skill short-ages in particular. However, it has a negative impact on the job satisfaction of internalpersonal care workers – a predictor of an increase in intention to leave. In contrast,there was little impact on internal nurse satisfaction. The use of temporary agencyworkers could therefore create a paradox: increasing personal care worker numbersin the short term, but negatively impacting on their retention in the long term. Giventhe need for an expanded and sustainable aged care workforce, this finding has import-ant implications for organisations, policy and unions.

Place, publisher, year, edition, pages
2017. Vol. 59, no 1, p. 85-103
Keywords [en]
Aged care, intention to leave, retention, temporary agency workers, work externalisation
National Category
Economics Sociology (excluding Social Work, Social Psychology and Social Anthropology) Work Sciences
Identifiers
URN: urn:nbn:se:hig:diva-23199DOI: 10.1177/0022185616673867ISI: 000395447400005Scopus ID: 2-s2.0-85014665110OAI: oai:DiVA.org:hig-23199DiVA, id: diva2:1061416
Available from: 2017-01-02 Created: 2017-01-02 Last updated: 2018-03-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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