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Improving logistics performance in cross-border 3PL relationships
University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Development, IT and Land Management, Industrial economics. University of Gävle, Center for Logistics and Innovative Production.ORCID iD: 0000-0003-0582-8942
University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Development, IT and Land Management, Industrial economics. University of Gävle, Center for Logistics and Innovative Production.
University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Development, IT and Land Management, Industrial economics. University of Gävle, Center for Logistics and Innovative Production.
2017 (English)In: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

This paper proposes guidelines for improving logistics performance in terms of cost efficiency and on-time delivery in shipper–third-party logistics (3PL) provider relationships within an offshore outsourcing context. A conceptual framework is constructed based on a thorough literature review. Empirical data are collected through semi-structured interviews in a single-case study with a dyadic perspective, examining the 3PL relationship between Ericsson of Sweden and Aramex of Saudi Arabia. Accordingly, a revised framework is proposed after illustrating the case and merging the literature with practice. The findings highlight the impact of communication, trust, culture, system compliance, work agreements, and standardisation on cost efficiency and on-time delivery performance. The developed framework illustrates a sequential order for working on these factors to achieve performance improvement. This research is one of the first to propose guidelines for performance improvements within offshore outsourcing of 3PL services. 

Place, publisher, year, edition, pages
United Kingdom: Taylor & Francis Group, 2017.
Keyword [en]
Third-party logistics, offshore outsourcing, logistics performance, 3PL relationships
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-23815DOI: 10.1080/13675567.2017.1306036OAI: oai:DiVA.org:hig-23815DiVA: diva2:1085046
Available from: 2017-03-27 Created: 2017-03-27 Last updated: 2017-03-31Bibliographically approved

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Jazayrli, Amervon Haartman, Robin
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf