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Balancing Control and Trust to Manage CSR Compliance in Supply Chains
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration. (Sustainable Business Relations)
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration. (Sustainable Business Relations)ORCID iD: 0000-0001-5257-7459
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.
2017 (English)In: International Journal of Supply Chain Management, ISSN 2051-3771, E-ISSN 2050-7399, Vol. 6, no 2, 1-14 p.Article in journal (Refereed) Published
Abstract [en]

This study examines how buyers and suppliers balance control and trust to manage compliance with corporate social responsibility (CSR) requirements in supply chains (SCs). Two in-depth, qualitative case studies of the Bangladesh apparel industry on two multinational companies of the same European country were conducted. This study indicates that a buyer’s need for control and trust is important in contact with other actors for managing CSR compliance. Formal control is found to generate competence trust, whereas intentional trust is achieved through informal control. Intentional trust is helpful for competence and capacity development, but for it to continue the supplier needs to fulfill the buyer’s expectations. Competence of the supplier is viewed as a prerequisite for developing competence trust. This study analyzes control and trust to fill an important gap in SC theory on relationships by stressing how these constructs interact and complement each other to manage CSR compliance in apparel industry. Firms must focus on a balanced relationship between trust and control to manage CSR compliance. Willingness to collaborate can only work when supplier competence and managerial resources are ensured. This study notes that managers need both formal and informal control to create competence and intentional trust in the supply chains. Capacity building is viewed as a complement, not an alternative to CSR compliance. With its closer attention to control and trust, this study fills an important gap in SC theory on relationships by stressing how these constructs interact and complement each other for managing CSR compliance in supply chains.

Place, publisher, year, edition, pages
2017. Vol. 6, no 2, 1-14 p.
Keyword [en]
Supply chain management, Buyer-supplier relationships, Trust, Corporate responsibility, Clothing industry
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-23873Scopus ID: 2-s2.0-85021731257OAI: oai:DiVA.org:hig-23873DiVA: diva2:1088222
Available from: 2017-04-11 Created: 2017-04-11 Last updated: 2017-08-17Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
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  • Other style
More styles
Language
  • sv-SE
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More languages
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