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Upplevelsen av kommunikationen mellan vårdenhetschefer och medarbetare
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med föreliggande studie var att undersöka upplevelsen av kommunikation samt olikheter i förväntan mellan avdelningschefer och medarbetare inom vården. Fyra vårdenhetschefer och fyra medarbetare inom Region Gävleborg intervjuades, varpå en induktiv tematisk analys resulterade i tre teman: Att nå fram med budskapet, samhörighet mellan chefer och medarbetare, samt medarbetarskap. Både chefer och medarbetare ansåg att en god kommunikation var av stor vikt för en välmående arbetsplats. Cheferna upplevde svårigheter i att nå ut till samtliga medarbetare, och därför ansågs det viktigt att individanpassa kommunikationen. Samhörighet mellan chefer och medarbetaren ansågs generera gemenskap och delaktighet, vilket gynnar kommunikationen. Medarbetarna upplevde otydlighet kring sitt ansvar för kommunikationen gentemot chefen. Ett förtydligande av medarbetarnas ansvar efterfrågades av både chefer och medarbetare. Att tydliggöra både medarbetares och chefers ansvar, skyldigheter, rättighet och förväntningar tordes kunna underlätta kommunikationen parterna emellan. 

Abstract [en]

The purpose of the present study was to investigate the experiences of communication as well as differences in expectations between department heads and employees in health care. Four managers and four employees in the region of Gävleborg were interviewed, and an inductive thematic analysis resulted in three themes: To reach out with the message, cohesion between managers and employees, and employeeship. Both managers and employees believed that good communication is of great importance for a healthy workplace. The managers experienced difficulties in reaching out to all employees, and stressed the importance of personalizing the communication. Cohesion between managers and employees was considered to generate fellowship and participation, which benefits the communication. Employees experienced ambiguity about their responsibility for communication with the managers. A clarification of employee responsibility was requested by both managers and employees. Clarifying the responsibilities, obligations, rights and expectations of both employee and managers may facilitate the communication between the parties. 

Place, publisher, year, edition, pages
2017. , 32 p.
Keyword [en]
Communication, communication problems, coherence, employee relationship
Keyword [sv]
Kommunikation, kommunikationsproblem, samhörighet, medarbetarskap
National Category
Psychology Work Sciences
Identifiers
URN: urn:nbn:se:hig:diva-24267OAI: oai:DiVA.org:hig-24267DiVA: diva2:1110369
Subject / course
Psychology
Educational program
Human resources and labour relations
Supervisors
Examiners
Available from: 2017-06-16 Created: 2017-06-15 Last updated: 2017-06-18Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
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  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
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  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
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