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Kan den interna kommunikationen inom en organisation predicera uppfyllelsen av medarbetarnas psykologiska kontrakt?
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Can the internal communication within an organization predict the fulfilment of employee’s psychological contracts? (English)
Abstract [sv]

Syftet med studien var att kvantitativt undersöka om och i vilken grad den interna kommunikationen (utifrån dimensionerna: personlig feedback, relationen med överordnade, delaktighet i organisationen och kommunikationsklimat) kan predicera det psykologiska kontraktet (som utgörs av förväntningar, åtaganden eller löften som uppstår mellan en anställd och arbetsgivaren). En enkät skickades till två varuhus i Mellansverige inom en internationell organisation. Enkäten baserades på delar av Communication Satisfaction Questionnaire (CSQ) (Downs & Adrian, 2004) och Isaksson och Bellaaghs (2005) svenska översättning av PSYCONES-projektets mätinstrument för det psykologiska kontraktet. Enkäten riktade sig till medarbetare utan ledande befattning och besvarades av 70 anställda vid organisationen. Resultatet visade att kommunikationsdimensionerna tillsammans som modell signifikant predicerade uppfyllelsen av det psykologiska kontraktet. Delaktighet i organisationen predicerar medarbetarnas psykologiska kontrakt i högst grad. Även dimensionen relationen med överordnade bidrog med unik andel av förklaringsgraden.

Abstract [en]

The purpose of the study was to quantitatively examine whether the internal communication (based on the dimensions: personal feedback, relationship with superiors, organizational integration and communication climate) can predict the psychological contract (which consists of expectations, commitments and promises that arises between one employee and employer). A survey was sent to two department stores in central Sweden within an international organization. The survey was based on parts of the Communication Satisfaction Questionnaire (CSQ) (Downs & Adrian, 2004) and Isaksson and Bellaaghs (2005) Swedish translation of the PSYCONES project's measuring instrument for the psychological contract. The survey aimed at employees without a leading position and was answered by 70 employees at the organization. The result showed that the communication dimensions together as a model significant predicted the fulfilment of the psychological contract. Organizational integration predicts the employees' psychological contract the strongest. Even the dimension relationship with superiors contributed with a unique proportion of the coefficient of determination.

Place, publisher, year, edition, pages
2017. , 24 p.
Keyword [en]
Psychological contract, internal communication, CSQ
Keyword [sv]
Psykologiska kontraktet, intern kommunikation, CSQ
National Category
Psychology Work Sciences
Identifiers
URN: urn:nbn:se:hig:diva-24290OAI: oai:DiVA.org:hig-24290DiVA: diva2:1110555
Subject / course
Psychology
Educational program
Human resources and labour relations
Supervisors
Examiners
Available from: 2017-06-16 Created: 2017-06-15 Last updated: 2017-06-25Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
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Language
  • sv-SE
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More languages
Output format
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