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Total Quality Management and Work Organization: Relationsship between TQM and Work Organization in Swedish Industrial Companies
University of Gävle, Department of Technology and Built Environment, Ämnesavdelningen för industriell ekonomi. (Industriell ekonomi)ORCID iD: 0000-0001-8238-034X
University of Gävle, Department of Technology and Built Environment, Ämnesavdelningen för industriell ekonomi. (Industriell ekonomi)
1998 (English)In: Human Factors and Ergonomics in Manufacturing, ISSN 1090-8471, E-ISSN 1520-6564, Vol. 8, no 4, p. 351-366Article in journal (Refereed) Published
Abstract [en]

This article examines the relationship between quality management strategies and changes of work and work organization in industrial companies. Nine case studies in Sweden show that companies whose aim is total quality practice three different quality strategies characterized by detailed control, motivation of employees, and reorganization. It is argued that total quality management should include redesign of the work processes, combining decentralization, group work, goal-oriented control, and skill development. This reorganization strategy not only offers a greater potential for improvement of work, but it also seems essential for improving quality and productivity in the long run. (C) 1998 John Wiley & Sons, Inc.

Place, publisher, year, edition, pages
1998. Vol. 8, no 4, p. 351-366
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URN: urn:nbn:se:hig:diva-1991DOI: 10.1002/(SICI)1520-6564(199823)8:4<351::AID-HFM5>3.0.CO;2-2ISI: 000076179900005OAI: oai:DiVA.org:hig-1991DiVA, id: diva2:118653
Available from: 2008-06-13 Created: 2008-06-13 Last updated: 2018-03-13Bibliographically approved

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