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Analysis of internal communication: case study Sandvik SMT Market Service
University of Gävle, Department of Technology and Built Environment.
University of Gävle, Department of Technology and Built Environment.
2008 (English)Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
Abstract [en]

Large scale companies have massive information flows in their administrative

departments. This often creates problems when there is a lack of communication both

internally and with internal partners such as sales units.

Sandvik SMT Market Service (SBMS) is no exception in this case. They got big

problems with their communication with the sales units especially when it concerns the

mail traffic and routing of information. Today SBMS have three regional mailboxes

where the SU’s (Sales Unit) send their mails depending on which region they belong to.

This structure does not function as intended and creates an overload which leads to long

response times.

Therefore the market service manager Jonas Hofvenstam wanted us to investigate this

problem area with the possibility of segmenting the mailboxes including a tagging system

and to perform a review of the sales tools portal in order to shorten the response times

and decrease the mail traffic.

The outcome of this paper was suggestions/proposals regarding how to structure the

common mailboxes, illustration of a tagging system for the mails and suggestions of how

to improve the sales tools portal. We also made recommendations on how to take these

suggestions into action including step by step instructions to make it easier when

performing an implementation.

Place, publisher, year, edition, pages
2008. , p. 71
Keywords [en]
Segmentation of mailboxes, Tagging system
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:hig:diva-736Archive number: TEX080611OAI: oai:DiVA.org:hig-736DiVA, id: diva2:120324
Uppsok
teknik
Supervisors
Examiners
Available from: 2008-10-09 Created: 2008-10-09

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf