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Den upplevda kommunikationen under en omorganisering utifrån medarbetarnas perspektiv
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Employees' experiences of communication in a reorganization (English)
Abstract [sv]

Syftet var att genom en kvalitativ studie undersöka hur kommunikationen mellan chefer och medarbetare i en organisationsförändring upplevs gällande omorganisering, varsel och uppsägningar. Fem personer deltog som antingen fått besked om att få stanna kvar i organisationen eller som har blivit uppsagda. Enligt resultatet kunde respondenternas upplevelser kategoriseras i fem teman: Tydlig kommunikation, Samma information till alla medarbetare, Yttre påverkansfaktorer, Empatisk förmåga vid kommunikation och Stöd. Dessa teman indikerar att ett stort fokus bör ligga på hur kommunikationen sker mellan chef och medarbetare i en omorganisering och dess delsteg då detta var av betydelse för medarbetarnas upplevelser.

Resultatet visade vidare att kommunikationen bör vara tydlig och rak med en personlig prägel under hela processen, samt att samma information tidigt bör gå ut samtidigt till alla medarbetare för att undvika ryktesspridning och oro. Vidare bör ledning och chefer kunna visa empati och finnas som ett stöd för sina medarbetare under omorganiseringen.

Abstract [en]

The aim was to investigate how communication between managers and employees during an organizational change is experienced. Five subjects participated, notified of staying in the organization or having been laid off. Results indicated five themes: Clear communication, Same information to all employees, External influences, Empathic communication and Support. Given this, results indicate that a major focus should be on communication between manager and employees during a reorganization. A relation between clear communication was of importance to the employees' mood, it was also shown that same type of information should be released at the same time to all employees in order to avoid rumor spread and concern. Finally, results suggest that management and managers should show empathy and be supportive during a reorganization.

Place, publisher, year, edition, pages
2018. , p. 21
Keywords [en]
communication, management, manager, co-workers, reorganization, notices, lay off
Keywords [sv]
kommunikation, ledning, chef, medarbetare, omorganisering, varsel, uppsägning.
National Category
Psychology
Identifiers
URN: urn:nbn:se:hig:diva-27550OAI: oai:DiVA.org:hig-27550DiVA, id: diva2:1231518
Subject / course
Psychology
Educational program
Human resources and labour relations
Supervisors
Examiners
Available from: 2018-08-15 Created: 2018-07-06 Last updated: 2018-08-15Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
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Output format
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