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Implementation of enterprise resource planning systems: A user perspective
Högskolan i Jönköping.ORCID iD: 0000-0002-8305-4412
2018 (English)In: IOP Conference Series: Materials Science and Engineering, Institute of Physics Publishing (IOPP), 2018, Vol. 337, no 1Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature. A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management. In order to identify the user perspective, a survey was conducted within three Pakistani companies that recently have implemented a new ERP system. The questionnaire was developed based on thirteen CSFs deduced from literature. Based on each CSF's level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important. Findings reveal that users believe that management should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment. 

Place, publisher, year, edition, pages
Institute of Physics Publishing (IOPP), 2018. Vol. 337, no 1
Keywords [en]
Decision making, Resource allocation, Surveys, Systems engineering, Business Process, Critical success factor, Education and training, Enterprise resource planning (ERP) systems, Enterprise resource planning systems, ERP system, Strategic decision making, User perspectives, Enterprise resource planning
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-31758DOI: 10.1088/1757-899X/337/1/012049ISI: 000435191200049Scopus ID: 2-s2.0-85046274108OAI: oai:DiVA.org:hig-31758DiVA, id: diva2:1394382
Conference
International Conference on Industrial and Systems Engineering (IConISE) 2017 29–30 August 2017, Denpasar, Bali, Indonesia
Available from: 2020-02-18 Created: 2020-02-18 Last updated: 2020-03-06Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf