The ability of software applications to help solving logistics related problems has become of critical importance in general and bringing about productivity improvements in particular. This research is to scrutinize the role of IT solutions in this regard with warehouse systems in focus. According to the findings, software applications will contain increasing functionalities for training and guiding in finding and implementing novel logistics operational models with the goal of increasing return on investment with fewer resources. Intelligent automatically itself-adjusting service level agreement platforms might well be in the centre of focus of attention in the near future. The case study reveals that by synchronizing warehousing processes with advanced functionalities of a wms it becomes feasible to integrate strategic tactical considerations into operational matters in logistics decisions. In this manner it will be possible to enhance capacity utilization rates in executing processes despite large scale fluctuations in demand so as to increase responsiveness towards customers. In turn these factors will bring further simplicity and transparency into the contractual relations between the parties of a supply chain.