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Value and risk of extended services within Swedish road freight sector
Högskolan i Jönköping.ORCID iD: 0000-0002-8305-4412
2013 (English)In: Proceedings of the 20th International Annual EurOMA Conference, International Annual EurOMA Conference, 2013, International Annual EurOMA Conference , 2013Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this study is to examine, how extended services from vehicle manufacturers can enhance value and reduce risk for transportation companies. The research shows that some transportation companies found extended services useful in order to enhance value and to decrease risks, while some of the companies mentioned advantages of not using extended services. Increased customer service, increased up-time are some of the value factors. Decreased number of delays, decreased likelihood of breakdowns are some of the risk factors mentioned by the case companies. This study contributes the knowledge by examining the transporters’ experiences of using extended services.

Place, publisher, year, edition, pages
International Annual EurOMA Conference , 2013.
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-31838OAI: oai:DiVA.org:hig-31838DiVA, id: diva2:1411208
Conference
20th International Annual EurOMA Conference, International Annual EurOMA Conference, 2013
Available from: 2020-03-03 Created: 2020-03-03 Last updated: 2020-03-18Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf