In an organization, there is a high requirement for internal communication to function flawlessly. In addition, effective internal communication gives all employees and managers the opportunity to communicate with each other and create a sense of belonging. Especially when not all employees work in the same building.

The purpose of the study is to investigate how the intranet works at Gävle Energi from an employee perspective. What do employees have to say about what could be changed and improved regarding the intranet. Focus groups were chosen as the interview method.

We chose to do a thematic content analysis to identify patterns in the participants’ responses.

The most important results that emerged in the study are that the intranet should be accessed via a app on the mobile phone, and that the employees want a more personal intranet, since the employees want to be able to choose for themselves how their home page looks based on their own needs and desires. In addition, the employees felt that they received good and useful information from the organization via the intranet and that the intranet generally gave a sense of belonging, especially during these times of Covid-19.