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Despotic Leadership and Job Satisfaction: Mediating role of Emotional Exhaustion
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2021 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Purpose: Leadership is one of the very important as well as decisive factors in business environment. Following the Blau’s social exchange theory, this study discussed to analyze the despotic leadership effect on employees' job satisfaction in the Pakistani context. This research also analyzes the indirect association of despotic leadership and job satisfaction through the third variable named, emotional exhaustion (as mediator). 

Method: Data is collected through an online self-administrated survey from employees working in the hotel industry of Pakistan. Descriptive analysis and inferential statistics were used. Moreover, conditional process technique was used introduced by Preacher and Hayes.

Results: In conclusion, this study illustrates that despotic leadership style of the employees in hotel industry is a main antecedent of poor job satisfaction of the employees and this low job satisfaction becomes More low when employee experience the feelings of emotional exhaustion. Importantly, in this study it is found that emotional exhaustion does not mediate the relationship between despotic leadership and job satisfaction. 

Originality: This research had added value to the existing literature on negative supervision in the hospitality sector, specifically in Pakistan. This has suggested organizations to identify prevalent despotic leaders and establish accountability mechanisms within the organizations.

Place, publisher, year, edition, pages
2021. , p. 52
Keywords [en]
Despotic leadership, Social Exchange theory, Job satisfaction, Emotional Exhaustion
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hig:diva-37702OAI: oai:DiVA.org:hig-37702DiVA, id: diva2:1631177
Subject / course
Business administration
Educational program
Business administration – master’s programme (one year)
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Examiners
Available from: 2022-01-31 Created: 2022-01-23 Last updated: 2022-01-31Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf