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"Jag Liksom står väl på mig": - en studie om sex personer med funktionsnedsättningar och deras upplevelser av bemötande i kontakten med handläggaren inom den offentliga sektorn.
University of Gävle, Department of Caring Sciences and Sociology.
University of Gävle, Department of Caring Sciences and Sociology.
2009 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Treatment is both about the actual encounter and how individuals interact as well as the behaviour among the counterparts. Previous research shows that a person’s experience of how he/she is being treated is formed by conditions created by external factors, in literature known as the general view on treatment. The purpose of the study is to show how people with a physical disability experience the treatment from their Social Security Agency administrators. We have compared the empirical material with theories on treatment and power and analysed how this affect the interaction between the administrator and the disabled person. We have used qualitative interviews to collect the empirical material; in all we have conducted six semi-structural interviews. The result shows that the clients have experienced both positive and negative aspects of treatment, with emphasis on feelings of positive reception. The respondents have pointed out different strategies in order to take control of their own situation. Despite this, the Social Security Agency aadministrators always has the final say, i.e. the executive power. All respondents stress that the administrator must be a good listener, able to motivate them as well as humble during their encounter.

 

Key words: street-level bureaucrat, disability, treatment and public sector

 

Nyckelord: gräsrotsbyråkrat, funktionsnedsättning, bemötande, offentlig sektor

Place, publisher, year, edition, pages
2009. , p. 44
Keywords [en]
street-level bureaucrat, disability, treatment and public service
Keywords [sv]
gräsrotsbyråkrat, funktionsnedsättning, bemötande och offentlig sektor
National Category
Sociology
Identifiers
URN: urn:nbn:se:hig:diva-4669Archive number: SOC C H0801OAI: oai:DiVA.org:hig-4669DiVA, id: diva2:223229
Presentation
(English)
Uppsok
samhälle/juridik
Supervisors
Examiners
Available from: 2009-06-12 Created: 2009-06-11 Last updated: 2009-06-12Bibliographically approved

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fulltext(491 kB)349 downloads
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File name FULLTEXT01.pdfFile size 491 kBChecksum SHA-512
85bc2f7de9b220a801633e02607129b2814b63ffb51acb797ba1bdd09f341a31dab22a822ab8a3c501151f4f946a474e5ce17ee77cc8b41268b9bc92946e7d7b
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf