hig.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Logistics Services Provider Opportunities: CTC Worldwide Logistics Case Study
University of Gävle, Faculty of Engineering and Sustainable Development.
2010 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This thesis project includes an overview of services provided by logistics services providers. It explains the characteristics of third- and fourth- party logistics providers, and the opportunities for logistics services providers to change the amount and/or type of services in order to respond to market demand. The main research question is ‘To what trends and developments can logistics services providers respond and how?’. The sub questions are ‘What services do logistics services providers provide?’, ‘What other services could logistics services providers provide?’ and ‘What are the trends and developments in the logistics services market?’. Answers to these questions are acquired through a literature review and a market analysis including a case company analysis and benchmarking in Cape Town, South Africa.

Logistics outsourcing can be done on several levels. Some companies only outsource a few basic functions from second- party logistics providers, others decide to outsource more integrated services and value added services to third- party logistics providers, and nowadays companies decide to outsource the management and complete logistics processes to fourth- party logistics providers. The logistics services industry is developing rapidly, the range and amount of logistics services is growing. The competitiveness in the market is increasing as clients have a wide choice of logistics services providers, it is very important for the logistics services providers to achieve and remain high client satisfaction levels. Clients are looking for high service levels and information technology capabilities, relatively low cost, flexibility and trust. Logistics services providers need to provide more than just standardised services, customised and value-added services are necessary, clients want unique solutions and customer loyalty.

The possibility of changing the amount and/or type of services is not applicable to the industry since logistics services providers are flexible and able to provide a wide range of services according to the need of the client. Non of the companies approached are considering changing the way or scope of services they are currently providing since they try their best to provide whatever service the client requests. Instead of the quantity of services, the industry needs to focus on the quality of the services and the relationship with their clients. The case company along with its competitors in Cape Town will try its best to provide customised solutions for its customers and create a close relationship through building trust and reliability.

The logistics services market faces higher customers’ expectations of services and products, increased globalisation of business, and increased competition. Opportunities from the literature review and market analysis include developing and improving relationships with clients and thirdparty logistics providers, increasing global presence by expanding agent network, improving the service level, improving information technology, increasing flexibility and providing a unique solution for each client, focusing on existing customers, and acquiring expertise and contacts in new markets as China and the new wine markets in Eastern Europe.

Overall it seems that logistics services providers should take the opportunity to build close relationships with their clients by providing excellent personal services.

Place, publisher, year, edition, pages
2010. , p. 44
Keywords [en]
Logistics Services Provider Industry
Identifiers
URN: urn:nbn:se:hig:diva-7162Archive number: TEX100430OAI: oai:DiVA.org:hig-7162DiVA, id: diva2:327884
Presentation
2010-06-18, 10:00 (English)
Uppsok
Technology
Supervisors
Examiners
Available from: 2010-07-02 Created: 2010-06-30 Last updated: 2010-07-02Bibliographically approved

Open Access in DiVA

attachment(703 kB)1152 downloads
File information
File name ATTACHMENT01.pdfFile size 703 kBChecksum SHA-512
d8fc336a37563bf2df2f474d176f8bd6d8585afa6275b2b08e1876269584e36d31bb303fa88aa21ad8c8fe0fc3db4b66d8ddab3f6d3724620cb0da0b1969f71a
Type attachmentMimetype application/pdf

Search in DiVA

By author/editor
Wouters, Janet
By organisation
Faculty of Engineering and Sustainable Development

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 129 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf