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"Challenges when implementing standardized and processes within a customer service unit"
University of Gävle, Faculty of Engineering and Sustainable Development.
University of Gävle, Faculty of Engineering and Sustainable Development.
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

 

Abstract

 

 

Interest in Lean grows and spreads to the public from industrial and service sectors. Lean is currently used in administrative processes and it is called Administration but can administration be Lean? The aim of our study is to develop a useful model for a successful implementation of Lean Administration by using various scientific articles, books and information from the case study.

The part of the purpose is to: • Identify critical success factors that arise• Identify the challenges arising from the implementation of Lean Administration.We have studied a Division within Distribution at GE Healthcare in Uppsala. The model that we have developed provides challenges and success factors for a successful implementation.

In order to succeed in implementation, a culture that promotes continuous improvement must exist in the organization. A key success factor is to understand Lean Administrations structure and principles. Having a supportive leadership is a matter of course as well as having a secure and stable environment.

Place, publisher, year, edition, pages
2010. , p. 61
National Category
Production Engineering, Human Work Science and Ergonomics Dentistry Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:hig:diva-7682Archive number: TEX100319OAI: oai:DiVA.org:hig-7682DiVA, id: diva2:356123
Presentation
2010-06-18, Högskolan i Gävle, Gävle, 16:00 (Swedish)
Uppsok
Technology
Supervisors
Examiners
Available from: 2010-10-22 Created: 2010-10-03 Last updated: 2010-10-22Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf