The world's natural resources are constantly being reduced, which increases the pressure on companies to actively engage themselves in environmental activities. Meanwhile, stakeholders focus is being broadened and it is now important not only to supply a particular product or service but also show that they are actively pursuing an environmental agenda. Companies can use various tools to aid in environmental efforts, but also to demonstrate to the world that the company is actively engaged in environmental activities. One such tool is the environmental standard ISO14001 which provides the company with guidance and support on how the business must manage its environmental efforts. To show a business' progress in environmental performance, it is advantageous to use environmental performance indicators as they enable stakeholders to easily understand how the business works with environmental issues.

Authors in the field explain that the environmental management system propagation is limited in service organizations. It is known that also a service organization contributes to environmental impact in some way. Therefore, it is interesting to examine a service organization's direct environmental impact and to create environmental performance indicators to the organization.

This case study has been carried out on a case-company that has the intention to implement an environmental management system. The case-company needs help to identify its environmental aspects, formulate environmental performance indicators and environmental goals and therefore the study's purpose is: to identify a service organizations environmental impact and to develop environmental indicators. This is going to be applied to a technology consulting company. And also identify and set the environmental goals to use in the environmental management system.  To identify the case-company’s environmental impact interviews have been conducted.

Study results show that transports are judged to be the case- company's most significant environmental aspect. The conclusion from this study is that it is difficult to prove that a given model, a certain environmental impact or a certain aspect excels at technical consulting.