hig.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
‘If I didn’t trust Swedish Healthcare Direct, I would never call’ – views of making pediatric health calls
University of Gävle, Faculty of Health and Occupational Studies, Department of Health and Caring Sciences.
2013 (English)In: Clinical Nursing Studies, ISSN 2324-7959, Vol. 1, no 3, 57-69 p.Article in journal (Refereed) Published
Abstract [en]

The focus of the presented research is parents’ expectations and experiences of calling Swedish Healthcare Direct (SHD)regarding pediatric health issues. Telenursing is a rapidly expanding service and SHD handles up to 2.4 million pediatrichealth calls yearly. Mothers make the majority of the calls and reportedly receive self-care advice more than fathers.Parents’ views are important for the development and safe use of telenursing health services. The study is qualitative, withan exploratory and descriptive design. Twenty-one interviews with parents were analysed using content analysis.According to the interviewees, the decision to contact SHD or not is influenced by their degree of worry or trust in theservice. Calls are carefully prepared, and who will call is often predetermined and affected by gender. Parents want to begiven a chance to speak first in their communication with telenurses. They want to be listened to carefully and to beaccorded respect, to have their needs fully explored and to have their concerns relieved. Most parents follow telenurses’recommendations, a few exclusively. Some primarily trust their own intuition. Learning is frequent, implying the publichealth potential of calls, not least for foreign-born callers. Exploring parents’ expectations provides insight into parents’worries, potential to increase parents’ learning and may develop their trust in telenurses’ recommendations. Telenurses’awareness of gender impact can further develop the telenursing health service in providing safe care on equal terms for avulnerable patient group, children.

Place, publisher, year, edition, pages
2013. Vol. 1, no 3, 57-69 p.
National Category
Nursing
Identifiers
URN: urn:nbn:se:hig:diva-15290DOI: 10.5430/cns.v1n3p57OAI: oai:DiVA.org:hig-15290DiVA: diva2:648892
Available from: 2013-09-17 Created: 2013-09-17 Last updated: 2013-09-18Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Carlsson, Marianne
By organisation
Department of Health and Caring Sciences
Nursing

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 175 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf