hig.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Quality, Innovation & Differentiation (QID): A Case Study
Linnaeus University.
Linnaeus University. (Marknadsföring)ORCID iD: 0000-0003-3323-907X
2007 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

According to our knowledge, no examination has been made regarding the triangle relationship between Quality, Innovation and Differentiation, QID, and what significance has QID for a firm's competitive position.

This article aims to theoretically and empirically develop an understanding of the  role of quality, innovation and differentiating in the competitiveness of an organization and proposes a holistic, cross-disciplinary model of the quality, innovation and differentiation QID). A case study shows that linking QID is necessary for sustaining competitive advantage in the hyper-competitive world.  The features and essentials in the attainment of such an approach are tentatively constructed through the total relationship management (TRM) and the 5Qs (five qualities) models. It shows that that QID and competitiveness are all linked. QID and total relationship management are strongly related to competitive advantages.  Thus we argue that TRM can be seen as administrative and process innovation, which facilitate technological innovation.

Place, publisher, year, edition, pages
2007. p. 1-14
Keywords [en]
Quality; Innovation; Differentiation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hig:diva-15342OAI: oai:DiVA.org:hig-15342DiVA, id: diva2:650104
Conference
8th International Research Conference on Quality, Innovation and Knowledge Management “Industry and Academia Collaborating New Delhi, India 12-14 February, 2007
Available from: 2013-09-19 Created: 2013-09-19 Last updated: 2018-03-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records

Philipson, Sarah

Search in DiVA

By author/editor
Philipson, Sarah
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 190 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf