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Route instructions in map-based human–human and human–computer dialogue: A comparative analysis
University of Bremen.
University of Bremen.
University of Bremen.
University of Bremen.
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2010 (English)In: Journal of Visual Languages and Computing, ISSN 1045-926X, E-ISSN 1095-8533, Vol. 21, no 5, 292-309 p.Article in journal (Refereed) Published
Abstract [en]

When conveying information about spatial situations and goals, speakers adapt flexibly to their addressee in order to reach the communicative goal efficiently and effortlessly. Our aim is to equip a dialogue system with the abilities required for such a natural, adaptive dialogue. In this paper we investigate the strategies people use to convey route information in relation to a map by presenting two parallel studies involving human–human and human–computer interaction. We compare the instructions given to a human interaction partner with those given to a dialogue system which reacts by basic verbal responses and dynamic visualization of the route in the map. The language produced by human route givers is analyzed with respect to a range of communicative as well as cognitively crucial features, particularly perspective choice and references to locations across levels of granularity. Results reveal that speakers produce systematically different instructions with respect to these features, depending on the nature of the interaction partner, human or dialogue system. Our further analysis of clarification and reference resolution strategies produced by human route followers provides insights into dialogue strategies that future systems should be equipped with.

Place, publisher, year, edition, pages
2010. Vol. 21, no 5, 292-309 p.
Keyword [en]
Perspective Granularity Human–computer interaction Communicative strategies
National Category
Interaction Technologies Specific Languages
Identifiers
URN: urn:nbn:se:hig:diva-18228DOI: 10.1016/j.jvlc.2010.07.001ISI: 000282035800005Scopus ID: 2-s2.0-77956404115OAI: oai:DiVA.org:hig-18228DiVA: diva2:767293
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DiaSpace
Note

Funding agency: DFG  Grant number: SFB/TR 8

Available from: 2014-12-01 Created: 2014-12-01 Last updated: 2017-12-05Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf