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Balanced Scorecard: Anpassning av perspektiv i sjukvården
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Sustainable development
The essay/thesis is partially on sustainable development according to the University's criteria
Alternative title
Balanced Scorecard : Adaptation of perspectives in health care (English)
Abstract [sv]

Syfte: Syftet är att skapa förståelse för hur offentliga sjukvårdsorganisationer har anpassat Balanced Scorecard med avseende på kund- och ekonomiperspektiv.

Metod: Studien har genomförts utifrån en kvalitativ forskningsmetod. Studien har inspireratsav ett hermeneutiskt synsätt. Data har samlats in från ett dussin intervjuer som sedan analyserats med hjälp av tidigare forskning.

Resultat & slutsats: Balanced Scorecard är begränsad i sin utformning p.g.a. politikerna. Styrkortets ekonomiska perspektiv är lika viktig som de andra perspektiven men perspektivet är begränsat eftersom sjukvården inte kan påverka budget. Kundperspektivet fokuserar på nationella riktlinjer där väntetider har fått ett stort fokus.

Förslag till fortsattforskning: Studien har endast utförts inom ett landsting i Sverige och därför anser vi att fortsatta studier skulle kunna utforska hur andra sjukhus inom andra landsting har anpassat sitt styrkort.

Uppsatsens bidrag: Studien bidrar med att stärka tidigare forskning kring vilka perspektiv somanvänds inom den offentliga sjukvården samt hur den offentliga sjukvården använder ekonomi och kundperspektivet.

Abstract [en]

Aim: The aim is to create an understanding of how public health organizations have adapted the Balanced Scorecard with regard to customer and economics perspective.

Method: The study was conducted based on a qualitative research method. The study was inspired by a hermeneutic approach. Data were collected from 12 interviews which then were analyzed with help of previous research.

Result & Conclusions: The Balanced Scorecard is limited in its design because of the politicians. The economic perspective is as important as the other perspectives but the perspective is limited because the health care can not affect the budget. The customer perspective focuses on national guidelines where waiting times have been a major focus.

Suggestions for future research: The study only includes studies within one county council and we therefore believe that future studies could explore how other hospitals in other county councils have adapted their scorecards.

Place, publisher, year, edition, pages
2015. , 71 p.
Keyword [en]
Balanced Scorecard, perspectives, health care
Keyword [sv]
Balanserad styrning, perspektiv, sjukvård
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hig:diva-18985Archive number: FE1: 30/2015OAI: oai:DiVA.org:hig-18985DiVA: diva2:788132
Subject / course
Business administration
Educational program
Business administration
Supervisors
Examiners
Available from: 2015-03-10 Created: 2015-02-12 Last updated: 2016-01-05Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard-cite-them-right
  • ieee
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  • Other style
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Language
  • sv-SE
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  • Other locale
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Output format
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