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Business Streamlining: Toward a Substantive Theory of the Streamlining of Outsourced Business Processes
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies. Handelshögskolan i Stockholm, Institutionen för Marknadsföring och strategi.
2014 (English)Licentiate thesis, monograph (Other academic)
Abstract [en]

Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized.

To address the above this licentiate thesis presents the results of a comparative and grounded theory inspired case study of two major Swedish FM services outsourcing projects, a public and a private case of operational partnering. Client-provider interaction processes on management level have been followed regularly over time utilizing participant observation as a core element combined with interviews and documentary studies. Observed variations in relational orientation over time, are problematized and discussed. A substantive theory – Business streamlining - of Facility Management outsourcing processes, including the seldom-researched life after purchase processes, is outlined and contextualized. It is argued that existing relational classifications, such as operational partnering, do not capture the life after purchase dynamics of the studied relationships. Business streamlining rests on four main categories, which have major influence on how Facility Management relationships evolve over time.

Place, publisher, year, edition, pages
Stockholm: Stockholm School of Economics , 2014. , 161 p.
Keyword [en]
Business services, Outsourcing, Grounded theory, Business Relationships, Business process, Relationship Management
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hig:diva-19033ISBN: 978-91-7258-949-0 (print)OAI: oai:DiVA.org:hig-19033DiVA: diva2:789914
Presentation
2014-10-14, Embla, room 61:200 (conference room), University of Gävle, 10:15 (English)
Opponent
Supervisors
Available from: 2015-02-20 Created: 2015-02-20 Last updated: 2017-03-15Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf