Change search
ReferencesLink to record
Permanent link

Direct link
A qualitative inquiry into the complex features of strained interactions: analysis and implications for healthcare personnel
Karolinska institutet, Stockholm, Sweden.ORCID iD: 0000-0003-0964-1747
University of Gävle, Faculty of Health and Occupational Studies, Department of Health and Caring Sciences, Caring science.ORCID iD: 0000-0002-2610-8998
2016 (English)In: The Permanente Journal, ISSN 1552-5767, E-ISSN 1552-5775Article in journal (Refereed) In press
Abstract [en]

Introduction: Communication skills are vital for successful relationships between patients and healthcare professionals. Failure to communicate may lead to a lack of understanding and may result in strained interactions. Our theoretical point of departure was to make use of chaos and complexity theories. The aim of this study was to examine the features of strained interactions and to discuss their relevance for healthcare settings.

Methods: A netnography study design was applied. Data were purposefully sampled, and video clips (122 minutes from 30 video clips) from public online venues were used.

Results: The results are presented in four categories: a) unpredictability; b) sensitivity dependence; c) resistibility; and d) iteration. They are all features of strained interactions.

Conclusion: Strained interactions are a complex phenomenon that exists in healthcare settings. The findings provide health care professionals guidance to understand the complexity and the features of strained interactions.

Place, publisher, year, edition, pages
Keyword [en]
communication, healthcare providers, care recipient, strained interaction, reciprocal struggling
National Category
URN: urn:nbn:se:hig:diva-22271OAI: oai:DiVA.org:hig-22271DiVA: diva2:954314
Available from: 2016-08-22 Created: 2016-08-22 Last updated: 2016-12-06Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Thunborg, CharlottaSalzmann-Erikson, Martin
By organisation
Caring science
In the same journal
The Permanente Journal

Search outside of DiVA

GoogleGoogle Scholar

Total: 83 hits
ReferencesLink to record
Permanent link

Direct link