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A qualitative inquiry into the complex features of strained interactions: analysis and implications for healthcare personnel
Karolinska institutet, Stockholm, Sweden.ORCID iD: 0000-0003-0964-1747
University of Gävle, Faculty of Health and Occupational Studies, Department of Health and Caring Sciences, Caring science.ORCID iD: 0000-0002-2610-8998
2017 (English)In: The Permanente Journal, ISSN 1552-5767, E-ISSN 1552-5775, Vol. 21, 16-032Article in journal (Refereed) Published
Abstract [en]

Introduction: Communication skills are vital for successful relationships between patients and healthcare professionals. Failure to communicate may lead to a lack of understanding and may result in strained interactions. Our theoretical point of departure was to make use of chaos and complexity theories. The aim of this study was to examine the features of strained interactions and to discuss their relevance for healthcare settings.

Methods: A netnography study design was applied. Data were purposefully sampled, and video clips (122 minutes from 30 video clips) from public online venues were used.

Results: The results are presented in four categories: a) unpredictability; b) sensitivity dependence; c) resistibility; and d) iteration. They are all features of strained interactions.

Conclusion: Strained interactions are a complex phenomenon that exists in healthcare settings. The findings provide health care professionals guidance to understand the complexity and the features of strained interactions.

Place, publisher, year, edition, pages
2017. Vol. 21, 16-032
Keyword [en]
communication, healthcare providers, care recipient, strained interaction, reciprocal struggling
National Category
Nursing
Identifiers
URN: urn:nbn:se:hig:diva-22271DOI: 10.7812/TPP/16-032PubMedID: 28368786OAI: oai:DiVA.org:hig-22271DiVA: diva2:954314
Available from: 2016-08-22 Created: 2016-08-22 Last updated: 2017-06-30Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
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  • Other style
More styles
Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf