To gain a competitive advantage, companies need to develop strategies. This can be achieved by implementing Lean management with a focus on continuous improvement and waste elimination and by strategically focusing on logistics goals and planning. Since defects and incorrect processes are a form of waste, it is important to improve the management of defective products. Previous research has focused on the semiconductor sector, the glass industry, and the steel industry using quantitative methods, but there is a research gap in the paper industry because no research was found in this study.
The purpose of the study was to investigate the effectiveness of defective product management in the paper industry and to design a qualitative decision model that can be used to determine the most appropriate prioritization method for managing defective products.
The methods used in the work include case studies, interviews, observations, document studies, and literature reviews. These were chosen to collect data and empirical evidence, enabling an analysis of the company's current situation and the gathering of important information about the handling of defective products.
The theory in this work encompasses planning, prioritization methods, Lean management, customer relationships, key performance indicators, quality deficiencies and quality costs. Production planning can balance costs, delivery service and efficiency. Lean principles reduce waste and improve production flows. Human Lean emphasizes the importance of human resources. Customer relationships and key performance indicators are crucial for measuring and improving performance. Quality deficiencies and quality costs emphasizes the importance of improvement efforts to reduce costs and increase productivity.
The results show that some respondents want to improve the process regarding the handling of defective products and that there are deficiencies in staffing capacity and quality assessment of products. The results show that certain areas are particularly important when handling defective products. These areas are production time for orders and quality assessment, layout, staffing, delivery date, product type and machine settings.
The discussion presents various key areas that are important to consider. Based on these, a decision model has been developed to select a suitable prioritization method based on the company's situation.
The conclusion of the study is a decision model for companies that need to choose a suitable prioritization method. Further research is suggested to explore its suitability.