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Human-Artificial Systems Collaboration in Service Innovation and Social Inclusion
University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Management, Industrial Design and Mechanical Engineering, Industrial Management. University of Gävle, Center for Logistics and Innovative Production.ORCID iD: 0000-0002-9232-3549
2021 (English)In: Intelligent Human Systems Integration 2021 / [ed] Ahram T., Taiar R., Langlois K., Choplin A. (eds), Switzerland: Springer , 2021, p. 527-532Chapter in book (Refereed)
Abstract [en]

Human and Artificial intelligence (AI) collaborations have contributed to improve our daily lives. AI can be used to promote employment, social inclusion and service innovation. To improve social inclusion, the integration of foreign origin workers is crucial for economic growth. In Finland, the MALVA project 'preparing immigrants for working life' aims to develops Human-Artificial services that promote social inclusion and service innovation. One important goal of the project is to create a chatbot for companies and develop mobile guiding practices to enhance employment solutions for foreign origin workers. This work is in progress, the present article reports the initial development stages and literature review related to the collaboration of human and artificial intelligence systems (HAS). The paper contributes to the understanding of the AI-based chatbots and their use in the integration of skilled migrant workers to promote social inclusion and economic growth.

Place, publisher, year, edition, pages
Switzerland: Springer , 2021. p. 527-532
Series
Advances in Intelligent Systems and Computing book series, ISSN 2194-5357, E-ISSN 2194-5365 ; 1322
Keywords [en]
AI Human-artificial systems, Service innovation, Social inclusion
National Category
Other Engineering and Technologies
Research subject
Innovative Learning
Identifiers
URN: urn:nbn:se:hig:diva-35108DOI: 10.1007/978-3-030-68017-6_78ISI: 000841710500078ISBN: 978-3-030-68016-9 (print)ISBN: 978-3-030-68017-6 (electronic)OAI: oai:DiVA.org:hig-35108DiVA, id: diva2:1523293
Available from: 2021-01-28 Created: 2021-01-28 Last updated: 2025-10-02Bibliographically approved

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Zafar, Afnan

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard-cite-them-right
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • sv-SE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • de-DE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf