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The role of gained trust: effects on intrinsic motivation, person-job fit and turnover intentions among real estate brokers
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-7702-812x
Division of Real Estate Business and Financial Systems, KTH.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-0044-1354
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies, Business administration.ORCID iD: 0000-0002-3017-9975
2025 (English)In: Property Management, ISSN 0263-7472, E-ISSN 1758-731X, Vol. 43, no 1, p. 43-57Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to analyze if gained trust is intrinsically motivating and whether it is correlated to subjective person-job fit and occupational turnover intentions among Swedish real estate brokers. Design/methodology/approach: The empirical data was gathered via a survey targeting all real estate brokers in Sweden and analyzed using structural equation modeling. Findings: The results indicated that brokers are motivated by gained trust from their sellers and that gained trust is a vital part of person-job fit among brokers. In addition, the results show that higher levels of person-job fit reduce the occupational turnover intentions among brokers. Research limitations/implications: Being a real estate broker in Sweden might differ from being a broker in many other otherwise comparable countries. Another limitation is the lack of measurements of job satisfaction and/or intrinsic motivation connected to other job characteristics besides customer relations and gained trust. The high mean values of person-job fit, and intrinsic motivation connected to gained trust from customers are contributing to a more nuanced description of brokerage. Practical implications: This study gives insights about intrinsic motivation and its connection to person-job fit. Awareness of what drives brokes can be used by both workers and managers to reduce occupational turnover. Originality/value: This study is interesting from a person-job fit theory advancement perspective since the focus is given to the connection between specific situational work characteristics and person-job fit.

Place, publisher, year, edition, pages
Emerald , 2025. Vol. 43, no 1, p. 43-57
Keywords [en]
Intrinsic motivation; Occupational turnover; Person-job fit; Real estate brokerage; Trust
National Category
Economics and Business
Research subject
Health-Promoting Work, Inkluderande arbetsliv
Identifiers
URN: urn:nbn:se:hig:diva-45295DOI: 10.1108/pm-01-2024-0010ISI: 001274743200001Scopus ID: 2-s2.0-85199342000OAI: oai:DiVA.org:hig-45295DiVA, id: diva2:1886786
Available from: 2024-08-05 Created: 2024-08-05 Last updated: 2026-07-02Bibliographically approved

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Ahlenius, MartinKågström, JonasÅge, Lars-Johan

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CiteExportLink to record
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Citation style
  • apa
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  • sv-SE
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Output format
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